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Frequently Asked Questions

Build A Canvas.com

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FAQ

How long do your canvas prints last?

Under proper conditions our canvas prints will last for generations. Our ink and canvas combination have been Wilhelm tested for fade resistance in excess of 100 years.

What type of file do I need?

.jpg or .png.

How large can I print my photo?

To get a quality print the file should be at least 100 dpi at full size. Below is a list of recommended maximum sizes depending on camera size, you can go larger than the recommended size but you may see a loss of image quality:

How long before I receive my order?

A normal order will ship in about 3 business days. See the map below for average ground shipping times. A rush option and expedited shipping are available if you need your order sooner.

I want to frame my print, which stretching option should I choose?

.75” bars work best for prints that will be framed.

How do I clean my canvas?

Wipe with dry cloth. Never expose your canvas print anything wet or even damp.

What if a competitor has a lower price?

We have an Apples to Apples Pricematch Guarantee! If a competitor quotes you a lower price, just supply us with a written estimate and we will match it, apples to apples! *Generally we will adjust our bid to match competitors job specs and output quality to match pricing.

100% Satisfaction Guarantee

Learn more about our commitment to excellence.

Price Match Guarantee

Learn more about our Apples 2 Apples Guarantee.

Buy With Confidence

100% Money-Back Guarantee. RapidSSL Security Protection.

Build A Canvas Testimonials


We received our canvas portrait last week and it is beautiful! It truly makes our house feel like a home. The first thing that I see when I come downstairs is the picture of our little children. It makes me smile all day long. Thank you for your attention to detail, helpful customer service and quality product! Jessica M. Northern Virginia

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